Hola! I'm Paul, your expert in Customer Service with experience of over 7 years in the Business Process Outsourcing Industry. I am also a Corporate Trainer with a proven track record of designing effective training programs that have an 87% endorsement rate from training to production. I'm here to revolutionize your Customer Service success and provide top-notch support! WHY CHOOSE ME? 📞 Highly Experienced Customer Service Professional - I am a highly experienced BPO professional with over 7 years of experience in various accounts, including Telco, Retail, Sales, and Technology. I have a proven track record of success in delivering high-quality services to my clients. 💡 Qualified and Educated - As a skilled Customer Service Leader and generalist with a Bachelor’s Degree in Business Administration, I bring comprehensive knowledge and the latest industry practices to revolutionize your Customer Service success. 💼 Fortune 500 Companies - I have a proven track record of success in working with top-tier companies, such as Bell Canada, AT&T, T-Mobile, and Google. WHAT SETS ME APART FROM THE COMPETITION? 🏆 Call Center Champion - Developing and implementing new call center processes. - Conducting quality assurance reviews. - Analyzing call data to identify trends and opportunities for improvement. 💯 Certified Corporate Trainer - Developing and delivering training programs for new employees. - Coaching and mentoring employees on their development goals. - Conducting needs assessments and gap analyses. - Developing and implementing training evaluation plans. 💻 Tech Savvy - Proficient in utilizing various business software such as Salesforce, Zendesk, Citrix, Workday, MS Office, and GSuite. - Computer Proficient, with knowledge of both Hardware and Software - You can rely on me for any technical support. 🎯 Efficient, Skilled, and Knowledgeable - Highly Accurate Data Entry and Analysis - Email and Calendar Management (Gmail and Outlook) - Meetings and Presentations (Zoom, MS Teams, Canva, and PowerPoint) - Metrics and Process Improvement 🏅 Certification Courses - Corporate Trainer - Customer Service, Sales, and Tech - Email Marketing and Email Copywriting - Project Management - Social Media Marketing and Management Are you prepared to set sail on an extraordinary expedition of growth and success, with the exceptional services of Paul as your trusted compass? If, 𝙔𝙀𝙎, don't hesitate to shoot me a message 📩. Together, we'll unlock endless possibilities and embark on an exciting journey of teamwork 🤝. Let's make magic happen!