Total Work Experience of 13 years I have 6 years of work experience in customer service, with that span of years, I was able to develop an in depth understanding of customer needs and have a passion for delivering excellent customer service. My extensive background spans across retail, financial and telecommunications industries. In addition to my customer service expertise, I bring 7 years of sales expertise. I’ve successfully sold solutions to small, medium and enterprise business owners (SaaS products, healthcare services, and digital marketing solutions). I’m adept at driving sales through direct outreach, relationship-building, and delivering tailored solutions that meet their business needs. Here's what I offer: Customer Service Excellence: 6 years of providing exceptional service, handling customer inquiries, resolving issues, and ensuring customer satisfaction. Sales Expertise: 7 years of proven success in sales across industries such as SaaS, healthcare staffing, crowdfunding, digital marketing, RPL courses, and domain/hosting services. * A results-driven mindset, persistent, always focused on closing sales and exceeding targets. * Problem-solving skills and a proactive approach to customer support, ensuring challenges are addressed promptly. * Expertise in cold calling, consultative selling, and negotiation to close deals like high ticket sales * In-depth knowledge of Digital Marketing services ( domains, hosting, servers, website design, seo service and Adwords) Industry-Specific Sales: * In SaaS, helped businesses adopt cloud-based solutions, increasing efficiency and driving digital transformation. * In healthcare staffing, sold staffing solutions to organizations, improving their workforce and service delivery. * In digital marketing, pitched and sold SEO and web design services to improve clients' online presence and revenue. * In domain & hosting services, assisted businesses in selecting and managing hosting plans, optimizing their digital infrastructure. Tools I have experience with: *Zendesk *Pega *Genesys *Zoho *Call Tools *Bitrix CRM *Zoom *Zoom Info *Ring Central *Siebel *Basecamp *Apollo *MS Teams *Slack *G Suite *Touch Point *Avaya *M[hidden] *GHL *CellCast *Zoiper *Twilio *Snap Engage *Office 365 *HubSpot *Zoho CRM *Less Annoying CRM