I have extensive Customer Service experience for over 10 years skilled in great communication (listening, verbal, written), professionalism, and being innovative to cater to quality service and understand that customer satisfaction is extremely vital for the company’s growth. I have worked with HIGH PROFILE companies that provide perspective on customer sentiment across the lifecycle-from buying a product to supporting them and delivering great customer experiences: =Convergys Inc. Senior Customer Service Specialist October 2007- October 2009 (Pre-Sales and Licensing- Microsoft Corporation) - Provided customers with software/product information such as features and benefits of the MS products, the availability of the product as well as its licensing. We used a tool called Agent Desktop to pull up customers' information and the Microsoft website to provide customers with information regarding MS product details. =Wipro BPO Philippines Inc February 2010- June 2014 (Billing Analyst-British Telecom) -Liaising with our customers to discuss their invoices and discuss plans that suit their business needs as I tackled telephone and broadband services including business mobile accounts (Back Office Team (Offline). I used multiple tools such as Agent Desktop, Radar, CSS (MS-DOS), and DISE for mobile accounts. =Maisonette LLC (Email Customer Support) -An eCommerce company that aggregates the best children's products all over the world as a customer care representative. I am employed by an entertainment company, where I assist customers with hotel bookings and event functions. I address various queries and coordinate with potential influencers for the company's campaigns. Responsibilities also include managing social media accounts, arranging hotel and group bookings, processing orders and refunds through Shopify, and creating graphics using Canva. Currently, I am fulfilling orders in Amazon (FBM), Walmart, Groupon, Overstock, and Fishpond AU. I do drop-ship fulfillment for orders placed through the company’s website. I also process returns and refunds, track orders, and process reshipment. My knowledge and experiences from my previous jobs will help me enhance in contribute to the company's productive growth.