Professional individual with a decade of experience in customer service and ad-hoc projects. My expertise will help ensure your business succeeds well into the future. I have also worked with international teams over the years which has taught me the importance of trust, building long-term client relationships, and a shared vision. What can I do for you? • Respond promptly to customer complaints and inquiries on Email, Live Chat, Facebook, and Twitter • Build rapport, troubleshoot, solve problems, and exceed customer expectations within company policy • Learn products or services inside and out to answer questions properly • Check order status, fix failed orders, get tracking numbers, and process refunds • Maintain a positive, empathetic, and professional attitude at all times • Handle negative Trustpilot reviews • Write product reviews, and comments on blogs and other sites • Obtain contact and social media information • Convert PDF to MS Word • Basic image and video editing Why Choose Me? • Efficient communication skills, both oral and written • Expert in Customer Satisfaction • Proficient in Zendesk, Facebook, Twitter, and Instagram • Working knowledge of Zoho Desk, Google Drive, Google Sheets, Google Docs, Slack, and Trustpilot • Shopify Essential Training Certification • Familiar with MS Word, MS Excel, MS PowerPoint • Strong Computer and Internet skills • Detail-oriented • Solid Troubleshooting skills • Sturdy work ethics • Works well under pressure • Team player but can also work effectively alone • Willingness and ability to learn quickly Contact me now and let me help you.