Hire Customer Experience Specialist | 8+ Years in BPO | QA & Retention Expert | CRM & Softphone Proficiency | Basic SMM & Multimedia Editing Skills In Philippines
Are you looking to hire a Customer Experience Specialist | 8+ Years in BPO | QA & Retention Expert | CRM & Softphone Proficiency | Basic SMM & Multimedia Editing Skills In Philippines? Our Marketplace has over 200,000+ virtual assistants ready to assist you! Starting at $3 an hour or $400 per month, these cost-effective virtual assistants are ready to help you grow your business!
Maria A.
$1120/Month
Philippines
Member since:
Last logged: ago
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Customer Experience Specialist | 8+ Years in BPO | QA & Retention Expert | CRM & Softphone Proficiency | Basic SMM & Multimedia Editing Skills
Results-driven customer experience professional with 8 years in the BPO industry, primarily supporting a U.S. telecommunications account, where I progressed from Customer Service Representative to Lead Quality Agent. I bring a strong track record in quality assurance, retention, and customer support, as well as hands-on experience with Australian streaming services in both frontline and retention roles. Proficient in MS Office tools (Outlook, Excel, Teams), softphone platforms like Avaya and AWS, and CRMs such as Workspace and Salesforce. I also have foundational skills in social media management (SMM), along with basic photo and video editing experience—enabling me to support digital communication efforts when needed. Known for my adaptability, leadership in quality monitoring, and ability to elevate customer satisfaction through detailed process insight and cross-functional collaboration.
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $1120/Month | Full-Time | College Level | 8 years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $1120/Month | Full-Time |
| EDUCATION | EXPERIENCE |
|---|---|
| $College Level | 8 years |
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