Hi there! I'm Mary Grace, a dedicated virtual assistant and customer engagement specialist with a strong background in client interaction, sales, and administrative support. I thrive in dynamic environments and have honed my skills in a variety of sectors, including coaching, customer service, food, real estate, and Web3 support. I’m passionate about helping businesses grow by building strong relationships with clients and ensuring seamless communication across multiple platforms. What I Can Do for You: Lead Engagement & Sales: Expert in engaging with inbound leads via chat, social media interactions, and email. I research and analyze leads’ profiles to tailor communication, build rapport, and follow a proven sales script to guide leads through the funnel. Appointment Setting & Closing: I specialize in conducting discovery chats, setting and closing sales appointments, particularly for high-ticket coaching programs, while understanding the psychology of premium clients. Customer Service & Administrative Support: With extensive experience in managing customer inquiries, order processing, and technical solutions, I ensure every client feels valued and heard. I handle objections with a structured sales process while maintaining detailed records in CRM systems. Collaboration & Problem Solving: I work closely with technical teams and specialists to provide the best solutions for clients, whether it’s recommending products, managing deliveries, or solving inquiries. High Level of Organization: Capable of managing multiple leads and tasks simultaneously, I ensure consistent follow-ups to keep the sales pipeline progressing smoothly. Commitment to Learning: Continuously improving is at the heart of what I do. Whether it’s learning new CRM systems or staying updated on industry trends, I’m always seeking to grow and enhance the value I bring to clients. Why Work with Me: I’m highly motivated, research-driven, and results-oriented. I want to help your business thrive by providing exceptional customer service, managing leads efficiently, and contributing to your company's success. Let’s work together to make a positive impact and help your clients make life-changing decisions.