Need to Scale Your Shopify Business? With a strong background in Customer Service, Social Media Moderation, and Product Management, I can help your business reach new heights. Here’s how: Operations and Customer Service: Clear Communication: Inform customers about shipping times to set accurate expectations. Customer Support: Provide prompt and helpful support through email and live chat, ensuring responses within 24 hours. Order Tracking: Keep customers updated on their shipment status with timely tracking information. Returns and Refunds: Implement an efficient returns policy and coordinate with suppliers to handle refunds smoothly. Feedback Management: Collect and analyze customer feedback to continuously improve products and services. Social Media Moderation: Engagement: Actively monitor and respond to comments and messages to maintain a positive brand image. Content Management: Ensure that all content aligns with brand guidelines and effectively engages the audience. Community Building: Foster a sense of community by encouraging discussions and responding to customer queries. Product Management: Supplier Communication: Maintain regular contact with suppliers to ensure smooth operations and quickly resolve any issues. Order Fulfillment: Ensure timely processing and shipping of orders, using automation tools to streamline the process. Inventory Control: Monitor stock levels to prevent overselling and use inventory management tools to automate tracking. Product Descriptions: Write detailed and compelling descriptions that highlight key features and benefits. Product Lifecycle: Regularly introduce new products and phase out underperforming ones to keep your store dynamic. Tools and Apps Expertise: Shopify Magento CJDropshipping Zendesk/Freshdesk/Gorgias Gmail Canva 17track/Parcelsapp/USPS/DHL/RoyalMail etc. DeepL SlackSkype Zoom Meta Business Suite (Facebook/Instagram) Notion Microsoft Office Suite (Word, Excel, PowerPoint) Google Productivity Tools (Sheets, Drive, Docs, etc.) I am adept at quickly learning new tools and software, making me a versatile addition to your team. If you’re looking to grow your business and believe we’d make a great team, let’s talk! When would be a good time to schedule a discovery call? Looking forward to speaking with you soon! Best regards, Aljie Cuenca Email: [hidden]nca at [hidden] Phone: +[hidden]56 CV: [hidden][hidden]/document/d/19SpQ8mHzz0Hk7glzaYzHH6yC-pZJQTorshKpxu3Gxxg/edit?usp=drive_link