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Jocelyn R.
$800.00/Month
Philippines
Member since:
Last logged: ago
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Costumer Service | Virtual Assistant | Cold Calling | Telemarketing | Collections
I started working in the BPO industry from 2006 to this current year. Throughout these years, I had been in different roles such as a Telemarketer, a Collections Specialist, a Customer Service Representative, Admin Support and a Cold Caller. I mainly handled a financial account for three big companies. I collect payments for delinquent accounts & I also took customers who have queries/concerns about their bank accounts - such as credit and debit transactions, online banking, bank fees, applications, and card replacement or issuance. I am well versed in dealing with customers' concerns and complaints. I am very persevering and always keep a positive attitude, especially during setbacks. For more than 15 years, I have acquired the skills below: - Professionalism/Work Ethic - Effective communication - Critical Thinking/Problem Solving - Ability to Use Positive Language - Persuasion and sales skills - Ability to work under minimal supervision - Taking responsibility - Ability to maintain confidentiality with customer records - Effective Listening - Time Management - Ability to multi-task
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $800.00/Month | Freelance | College Level | 10+ years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $800.00/Month | Freelance |
| EDUCATION | EXPERIENCE |
|---|---|
| $College Level | 10+ years |
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