Dedicated and detail-oriented professional with extensive experience in customer service, property management, and technical support. Proficient in handling tenant relations, coordinating property operations, and resolving customer inquiries. Skilled in utilizing tools like AppFolio, Zendesk, Google Workspace, and Slack to streamline processes and enhance communication. Recognized for delivering excellent service, mentoring teams, and maintaining a strong focus on operational efficiency. PROFESSIONAL EXPERIENCE Communications Specialist / Property Manager LivLavender Properties | December 2023 – July 2024 • Managed tenant communication, addressing inquiries, complaints, and maintenance requests promptly. • Coordinated property maintenance tasks, ensuring repairs were completed efficiently and properties remained safe and well-maintained. • Handled rent collection processes, including sending reminders and following up on late payments. • Marketed vacant units, conducted property showings, and managed the lease signing process. • Utilized AppFolio to manage tenant records, property information, and financial details. • Collaborated with teams using Google Workspace for streamlined operations. Customer Service Specialist HKR Media - E-commerce | October 2023 – December 2023 • Provided excellent customer support using Zendesk, handling inquiries, complaints, and technical issues. • Ensured clear team communication and updates using Slack to align processes across the organization. • Delivered fast, accurate solutions to improve customer satisfaction and retention. Transcriber Rev | March 2021 – July 2024 • Accurately transcribed audio and video recordings with a focus on precision and speed. • Ensured content was clear, error-free, and met strict quality standards. Supervisor / Reviewer Verbit (Freelance) | January 2021 – February 2021 • Supervised and reviewed files for quality before final client delivery. • Mentored editors, providing constructive feedback to enhance their performance and ensure top-quality work. Customer Service Specialist JPMorgan Chase & Co. | July 2013 – March 2018 • Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction. • Processed billing arrangements, account changes, and service requests accurately. • Maintained detailed records of customer interactions to support issue resolution and improve processes. Technical Support Specialist Sitel Corporation Baguio | June 2011 – January 2013 • Assisted users with hardware and software issues, troubleshooting problems to ensure smooth operations. • Conducted diagnostics and implemented solutions, providing clear instructions to end-users. • Maintained system functionality and accuracy by addressing technical errors proactively.