I am a dedicated Virtual Assistant with a proven background in administrative support and customer service, ready to bring my skills and expertise to help your team succeed. With extensive experience in the BPO industry and specialized knowledge in healthcare and telecommunications, I am confident in my ability to deliver exceptional results. Core Skills and Services:  Administrative Support:  oInternet Research oGenerating and Organizing Leads oSocial Media Postings oData Entry and Document Management using Google Docs and Spreadsheets oManaging Dropbox, Google Drive, and Google Calendar oScheduling and Setting Appointments via Email  Customer Service Expertise:  oOptum Global Solutions (Healthcare): Over 3 years of experience handling healthcare accounts, ensuring top-notch service and compliance with HIPAA guidelines. Skilled in addressing patient and provider inquiries with confidentiality, professionalism, and efficiency. oiQor (Telecommunications): Extensive experience handling AT&T ISM, Collections, and Technical Support accounts. Expertise in resolving customer concerns, billing disputes, and technical issues while maintaining high satisfaction scores. Member of the Recruitment Team, assisting in the hiring process for U.S.-based applicants and iQor companies, showcasing my ability to adapt and contribute beyond my primary role. Communication and Collaboration: Excellent English language skills, both written and verbal, ensuring clear and professional communication. A proactive team player with a passion for collaboration and long-term relationship building. Skilled at maintaining professionalism under pressure and delivering consistent results. What Sets Me Apart: Versatile Experience: My combined tenure at Optum and iQor has equipped me with a unique blend of skills in healthcare, telecommunications, and recruitment. Compliance Expertise: Strong understanding of healthcare compliance standards, particularly HIPAA, ensuring data security and confidentiality. Adaptability and Work Ethic: A fast learner who thrives on new challenges, with a dedication to providing outstanding service in every task. Client Satisfaction: Committed to professionalism, delivering exceptional results, and ensuring my clients are 100% satisfied with my work. Whether you need administrative support, customer service expertise, or assistance with day-to-day operations, I am ready to contribute with energy, passion, and a results-driven approach.