Digital Marketing VA | Admin & Ops Specialist | Helping your Business Grow Hi I'm Chris! Detail-oriented and reliable Virtual Assistant with years of experience in admin support, operations, and content creation. I help businesses stay organized and visible handling backend systems, creating on-brand graphics, and managing social media. Whether it’s scheduling, SOP writing, or designing posts, I bring structure and creativity to your business. I’m here to help your business grow by bringing structure, efficiency, and visibility through my diverse skill set. What I Can Do for You: General Admin Helping you stay organized and focused by taking care of the everyday tasks that keep things moving. Calendar & Email Management – Schedule meetings, manage inboxes, and send timely reminders. File Organization & Data Entry – Keep your digital files neat and ensure accurate, updated records. Document Preparation & Formatting – Create polished reports, presentations, and business docs. Online Research & Lead Gathering – Find relevant information or potential contacts for outreach. Digital Marketing Supporting your online presence with strategic visuals, scheduling, and brand-focused messaging. Social Media Management – Plan, schedule, and publish content that aligns with your brand. Graphic Design (Canva) – Create scroll-stopping graphics for posts and stories. Content Creation – Design graphics, write captions, and craft posts using tools like Canva. Content Calendar Planning – Organize content themes, post frequency, and campaign timelines. Scheduling & Publishing – Post consistently without manual work. Caption Writing & Hashtag Research – Write engaging, brand-aligned captions and optimize reach. Basic Engagement & Community Management – Respond to comments, messages, and keep interaction alive. Operations Specialist Optimizing your internal systems so you and your team can focus on growth. SOP Writing – Develop clear, easy-to-follow standard procedures for recurring tasks. Process Improvement & Quality Assurance – Audit workflows and suggest tools or steps to streamline operations. Performance & Operations Reporting – Track data and deliver insightful summaries. Task & Project Coordination – Manage timelines, priorities, and progress using project management tools. Compliance & Risk Documentation – Assist in organizing regulatory paperwork and internal checks. --------- Professional Experience As a Risk Operations Analyst II in a fintech, I led client onboarding reviews through thorough KYC (Know Your Customer) and KYB (Know Your Business) assessments. I conducted credit checks for both new and returning clients, and ensured full compliance with regulatory reporting, including filing with credit bureaus and the Anti-Money Laundering Council (AMLC). I also served as a second verifier in loan disbursements, following strict SOPs to maintain accuracy and integrity across the process. My role contributed to safe lending practices and a reliable verification system. Promoted to Senior Payment Operations Analyst in the same fintech company, I was responsible for processing over 500 monthly client payment requests with high accuracy and confidentiality. I developed an automated email reminder system to reduce late payments and improve client response time. I prepared and reviewed payment performance reports and provided risk insights to help guide decision-making. This position demanded precision, multitasking, and consistent communication with both internal teams and clients. As a Virtual Assistant for multiple clients, I supported both administrative and creative tasks across various industries. I managed calendars, scheduled meetings, organized digital files, and maintained clean documentation systems to keep operations running efficiently. I also handled product uploads on Amazon and Shopify, as well as data entry and data scraping tasks tailored to each client’s business needs. One of my strongest skills is creating Standard Operating Procedures (SOPs) and internal policy documents. I work closely with clients to map out and document key workflows, helping them identify inefficiencies and implement process improvements. This not only streamlines daily operations but also makes delegation easier and helps onboard new team members faster. I focus on clarity, structure, and practicality in every SOP I create, always aiming to make their business run smoother and more consistently. On the creative side, I designed branded graphics and social media content to boost visibility and engagement. I wrote captions, scheduled posts using Canva and Meta Business Suite, and managed social media pages to grow online communities and improve digital presence. My role required flexibility, initiative, and the ability to switch between back-end support and front-facing tasks with ease. ---------------------------- Feel free to contact me: Email address: [hidden] WhatsApp: +639 2777 09599