https://ellainetuazon.[hidden][hidden]e/ellaine-tuazon With a background as a Sales Representative/Cold Caller and Customer Service Representative, along with my extensive experience in managing customer interactions and optimizing operational efficiency, I believe I possess the skills and dedication necessary for success in this role. As a sales agent at Bruntwork, I played a key role in driving the company's revenue by engaging with customers to promote our products and services. My primary responsibility was to contact potential clients, assist them in scheduling trial classes, and guide them through the process, ultimately converting these trials into full purchases of our classes or services. In my previous role as a Sales Representative/Cold Caller at BloomVoice, I played a crucial role in verifying documents before deploying customers to the website. My responsibilities also included creating listings of rental storage spaces using the internal admin tool, managing and responding to tickets via Zendesk, and assisting customers through various channels such as phone, email, and tickets. Cold calling and qualifying potential customers for rental spaces were integral components of my responsibilities, highlighting my ability to effectively communicate and engage with customers. Moreover, as a Customer Service Representative at DoorDash, I demonstrated my commitment to addressing customer service inquiries promptly and efficiently. I effectively handled customer inquiries via chat, email, and phone support, showcasing my versatility in communication channels. My responsibilities included contacting delivery drivers, processing payments, and detecting fraud, emphasizing my attention to detail and commitment to providing excellent service. During my tenure at B&PO - We Connect Outsource as a Call Center Agent, I honed my skills in lead qualification, CRM data entry, and effective communication. I followed up with insurance companies to verify eligibility and ensured seamless communication with certified doctors for approval verification. My comprehensive experience in customer service, coupled with my proficiency in using internal admin tools, positions me as a strong candidate for this role. I am confident that my dedication to excellence, strong organizational skills, and ability to thrive in a fast-paced environment make me an ideal fit for the Virtual Assistant/Customer Service Representative position at your company. Thank you for considering my application. I am eager to contribute my skills and enthusiasm to your team and would welcome the opportunity to discuss how my background aligns with the needs of your company. I look forward to the possibility of an interview.