ANNA MARIE LIGAS Motivated and customer-focused individual with experience in customer support, administrative assistant and eager to transition into the field of Information Technology. Committed to ongoing learning and professional development, seeking an entry-level role where I can leverage my communication skills and technical aptitude to contribute to the success of IT initiatives while continuously expanding my knowledge and expertise in the industry. WORK & RELEVANT EXPERIENCE Culinary Admin Assistant October 30, 2023, to Present Mise En Place 13 Red Gate, George Town • Fixing Marketman Application for full Utilization • Microsoft 365 Services Utilization • Digital Forms using Microsoft Services Applications Barista/ F&B Assistant Jan 2021-Oct 2023 Mise En Place 13 Red Gate, George Town Ground Security Coordinator July 2019-Jan 2021 Cayman Dispatch Services Owen International Airports • Certified Ground Security Coordinator • DG Handling • Fraud Profiling/ Handling Customer Service Agent Dec 2014- July 2019 Cebu Pacific Airlines (1 Aviation, TSSI) Silay City, Philippines • Team Leader-TSSI • Station Coordinator- 1 Aviation Office Clerk April 13- Nov 2014 Stronghold Insurance company Butuan City, Philippines Virtual Assistant Jan 2019-Jun 2019 Shopee E-commerce Remote EDUCATION Google IT Support Professional Certificate • Coursera (Remote) February- June 2024 Computer System Design and Programming • AMA Computer Learning Centre Computer System Servicing – NC II • AMA Computer Learning Centre Bachelor of Science and Geodetic Engineering • Northern Mindanao State Institution and Science Technology June 2012-March 2014 October 2015 June 2011-April 2012 TECHNICAL & BUSINESS PROFICIENCIES Technical: Troubleshooting, Networking, Applications (UAttend, BambooHR), Customer Support Business: Microsoft 365 Package Services, Administrative Tasks, POS, Microsoft Access, CANVA PROJECTS Digital Forms: • Daily Briefing Forms • Inspection Checklist Forms • Food Tasting Forms • Online Feedback Forms Wordpress Sample Works: (see link) [hidden][hidden]/ SKILLS AND QUALIFICATIONS  Cayman Driver’s License  Customer service excellence  Strong communication and interpersonal skills  Attention to detail and accuracy.  Adaptability and ability to work under pressure.  Proficient in Microsoft Office  Committed to continuous learning and skills development.  Able to communicate clearly and honestly with peers, managers, and clients.  Work-oriented, hard-working, able to manage high-stress situations, can work under pressure, and fast learner.  Highly trustworthy, discreet, and ethical.  Efficient and organized.  Strong writing and communication skills.  Proficient in Customs Online System Data Entry. CHARACTER REFERENCES Thiago Alves Mise en Place Ltd. Barista Supervisor +[hidden]3 Gerard Marvin Arceo Cayman Dispatch Services ltd Cargo Acceptance Agent +[hidden]4