With over five years of experience as an administrative assistant and 10 years in the call center industry, I provide comprehensive and reliable support to clients. My expertise spans administrative assistance, customer service, and social media management. With a keen eye for detail, I thrive on delivering results and my strong work ethic and reliability ensure that every task is completed efficiently and effectively. Here are a few of the skills I've acquired with my previous jobs: 1. CRM Management *Real estate CRM platforms (e.g., Brivity, KW Command, Lofty, Mailchimp etc.) *Client database organization and management *Lead management and tracking *Marketing campaign setup within CRM *Referral tracking and reporting 2. Social Media Management *Content and Graphic Design for posts and promotional materials/flyers *Social media marketing (Facebook, Instagram, LinkedIn, Google page, Twitter, Youtube, Tiktok, etc.) *Paid advertising campaign management 3. General Administrative Tasks *Email and file management *Report generation and analysis (e.g., sales reports, referral reports) *Project and task coordination *Document preparation and data entry 4. Marketing and Lead Generation *Campaign management *Real estate blog and content reposting 5. Customer Service Specialist and Subject Matter Expert *Gather and analyze complaint data *Propose solutions and negotiate with clients *Implement best practices *Bridged communication between agents and top management *Train and manage nesting teams 6. Quality Assurance Specialist *Evaluate agent calls/chats *Performed side-by-side monitoring *Deliver Quality and Zero Tolerance Policy talks to new hires *Provide training and coaching