Hi! I’m Canter and I’m an experienced professional transitioning from BPO roles to a Virtual Assistant position. With years of experience in hotel reservations, outbound and inbound sales, customer retention, and chat support, I’ve honed a variety of skills that make me an efficient, adaptable, and proactive team member. I specialize in providing exceptional customer service, data entry, and social media management, and I’m eager to bring my expertise to support your business as a Virtual Assistant. Skills • Customer Service & Support Extensive experience in providing high-quality customer service across various channels including phone, chat, and email. Skilled in managing customer inquiries, troubleshooting issues, and resolving concerns efficiently. • Data Entry & Management Proficient in data entry with strong attention to detail, ensuring accuracy and consistency across databases and spreadsheets. • Social Media Management Able to create engaging social media content, schedule posts, and track engagement. Familiar with Canva to design visually appealing content. • Sales & Retention Experienced in outbound and inbound sales calls, as well as retention strategies. Skilled at building rapport with customers and encouraging long-term loyalty. • Communication Tools & CRM Software Proficient in the use of tools such as Zendesk, Salesforce, Slack, and other CRM platforms. Experienced in managing communication and supporting teams remotely. • Microsoft Office Suite Expertise in Microsoft Excel and Word for data tracking, reporting, and documentation. Experience Hotel Reservations Specialist Concentrix | May 2023 – October 2023 • Managed hotel reservations, ensuring that customer needs were met through phone, email, and chat support. • Provided exceptional customer service by handling booking inquiries, cancellations, and modifications. • Achieved high customer satisfaction ratings, consistently meeting and exceeding company KPIs. Outbound Sales Representative Merchant Service Center | November 2024 • Managed outbound sales calls to potential customers for travel and hotel services. • Delivered sales presentations and tailored solutions to meet client needs, contributing to a 15% increase in sales over six months. • Developed strong rapport with customers, encouraging repeat business and customer loyalty. Inbound Sales & Chat Support Representative Teleperformance | November 2023 – January 2025 • Assisted customers via inbound calls and chat support, resolving inquiries and providing product recommendations. • Processed orders, managed customer feedback, and contributed to overall sales growth. • Handled complex customer issues, improving retention rates by 10%. Portfolio of Work / Projects Social Media Campaign Plan • Making an Ebook related in mental health and making a editable wedding invitation samples using Canva, focusing on promotions and customer engagement. Slack • A platform where we interact with the clients for an updates and for giving instructions Zendesk Chat Support • Sample chat interaction where I handled a customer support issue, demonstrating my problem-solving ability and friendly communication style. Contact Me I’d love to discuss how my experience and skills can support your business. Please feel free to reach out to me via: • Email: [hidden] • Phone: [hidden]7